Contact Customer Care

Manage Your Account

For all account inquiries (such as billing, starting, stopping or transferring service, or updating account information), please contact Customer Care at 661-294-0828 or email at the information below. Emails will be answered within two business days. You can also manage your account and pay your bill online through the website links below.

General Inquiries

For other general inquiries, use the Contact Us form below. Emails will be answered within two business days.

Water-Related Emergencies

In case of water-related emergencies (such as a line break / leak ) and outages, call Customer Care at 661-294-0828. SCV Water technicians are available 24 hours/day to respond. To report an after-hours emergency or outage, call the main Customer Care phone number for your division and an after-hours technician will be dispatched.

** DO NOT USE THE CONTACT US FORM TO REPORT A WATER-RELATED EMERGENCY. **

Events Calendar
(Click to View Full Calendar)

Events Calendar

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Tue 21

USCVJPA Regular Meeting

December 21 @ 7:00 pm
Tue 21

Regular Board Meeting

December 21 @ 6:30 pm
Mon 20

Contact Us

Please use the Customer Care email links above for specific questions about your account. This is the fastest way to receive a response (within two business days).

General inquiries may be submitted below. For a faster response for questions about your account, please enter your phone number and address. Emails will be answered within two business days.

Public Record Requests

INSTRUCTIONS FOR REQUESTING RECORDS
(California Public Records Act, Govt. Code Sections 6250-6276.48)

  1. In order to expedite your request, requests for records should be in writing (verbal requests are accepted as well). Requests will be processed within 10 days from the date received. A Public Records Request Form can be faxed to you by calling (661) 297-1600. A form is also available on the Agency’s web page at https://www.yourscvwater.com. Select the “Contact Us” menu, followed by the “Public Records” menu. Requests may be submitted by facsimile to (661) 297-1610, or by email to prr@scvwa.org.
  2. Requests must be for records prepared, owned, used, or retained by the Agency (Gov. Code Sec. 6252(e)). Requests should be for clearly identifiable records. If necessary, the Agency will assist the requestor in making a request that describes reasonably identifiable records (Gov. Code Sec. 6253.1). Copies will not be provided if disclosure would infringe upon a copyright, trade secret, or is otherwise exempt in accordance with state law.
  3. You will be notified within ten (10) days whether your request seeks copies of disclosable public records prepared, owned, used, or retained by this Agency. In most cases, your request will be completed within 10 days.
  4. If the search for records finds the records voluminous, you will be notified of the approximate number of pages and/or length of time it will take to process your request.
  5. If your request is to review records, rather than receive copies, the Agency will notify you once the records are gathered, and arrangements will be made for your review.
  6. The charge for the direct cost of duplication is as follows: Paper Copies, $0.25/page and CD’s/DVD’s are $2.00 each. Payment will need to be received prior to the records being released.
  7. For further clarification please refer to the California Public Records Act (California Gov. Code Sec. 6250 et seq.).

If you have questions pertaining to the submittal of a Public Records Act request, you may contact the Agency, (661) 297-1600, Monday through Thursday, 8:00 a.m. to 5:00 p.m. Our Fax number is (661) 297-1610. Our email address is prr@scvwa.org.

NOTE: Requests for utility drawings and information should be submitted to maps@scvwa.org
Please click this link to visit our Utility Requests page for more information.

Public Record Request Form

Key Staff

To contact the SCV Water Board of Directors, please call or email Board Secretary April Jacobs at: (661) 297-1600 or ajacobs@scvwa.org

NamePositionEmailPhone Number
Matt StoneGeneral Managermstone@scvwa.org(661) 297-1600
Steve ColeAssistant General Managerscole@scvwa.org(661) 297-1600
Keith AbercrombieChief Operating Officerkabercrombie@scvwa.org(661) 259-3610 x217
Courtney MaelChief Engineercmael@scvwa.org(661) 297-1600
Eric CampbellChief Financial and Administrative Officerecampbell@scvwa.org(661) 297-1600
Dirk MarksDirector of Water Resourcesdmarks@scvwa.org(661) 297-1600
Mike AlvordDirector of Maintenance and Operationsmalvord@scvwa.org(661) 259-3610
Rochelle PattersonDirector of Finance and Administrationrpatterson@scvwa.org(661) 297-1600
Cris PerezDirector of Technologycperez@scvwa.org(661) 294-0828
Kathie MartinCommunications Managerkmartin@scvwa.org(661) 513-1265