Customer Surveys

Customer Surveys

As part of its commitment to provide high-quality water services that meet the needs of its customers, SCV Water regularly engages customers through community outreach, social media, and other communications activities and receives periodic feedback regarding its performance.

 

Purpose of the Customer Survey

The customer survey was designed to employ a methodology that would avoid the self-selection bias noted above and thereby provide statistically reliable measures of residential customers’ perceptions, opinions, and satisfaction as they relate to SCV Water and the services it provides. Ultimately, the survey results and analyses presented in the report provide the agency with information that can be used to make sound, strategic decisions in a variety of areas including measuring and tracking internal performance, planning, program development, community outreach, and budgeting.

 

Survey Results