Ratepayer Assistance Program

SCV Water has developed a pilot Ratepayer Assistance Program
to help some low-income residential households stay current on their water bills.

Accepting applications starting
Thursday, June 1, 2023.

Assistance

Qualifying SCV Water residential customers can receive a $10 monthly credit towards their fixed service charge, for up to a 12-month period during the fiscal year.

Assistance will be given to qualifying customers from the priority group, on a “first-come, first-served” basis, so long as funds are available. If additional funds are available after processing the priority group applications, the RAP will be opened to all eligible customers meeting the qualifying criteria.

Customers must qualify. Applications are required.

Download Program Flyer
The flyer is in both English and Spanish!

* CARE is the California Alternate Rates for Energy program through Southern California Edison and Southern California Gas Companies.

Click on the button below to view the
Pilot Ratepayer Assistance Program Policy

Ratepayer Assistance Program Policy

Eligibility Criteria

1. The applicant’s water meter size is 1” or smaller.
    
2. Applicants must be enrolled in the Southern California Edison or Southern California Gas California Alternate Rates for Energy (CARE) programs**
   
   The name and/or service address on the Edison or So. Cal Gas bill reflecting enrollment in CARE must match the name and/or service address on the Agency water bill.
    
3. Applicants must be an SCV Water residential customer.

Priority Registration

Priority registration will be given to the following groups**:

1. Seniors (age 62 or older)
2. Veterans
3. Permanently Disabled

** Documentation will be required for verification purposes.

How to Apply

Applicants must complete the application and provide required documentation.

Applications will be accepted starting Thursday, June 1, 2023.

Assistance is on a "first-come, first-served" basis, so long as funds are available.

Submit Applications

• In-person at our Customer Care office during normal business hours. We are located at 24631 Avenue Rockefeller, Valencia, CA 91355.
• Online via email. Download, complete and sign the application form. Email the application and required document verification to  ccare@scvwa.org
  
  Apply Here - English
  
  Apply Here -Spanish
   
• By mail.
  ATTN: Ratepayer Assistance Program
  SCV Water -  Customer Care
  24631 Avenue Rockefeller
  Valencia, CA 91355

DISCLAIMER: Documents containing sensitive customer data (e.g., Driver's Licenses, etc.) should not be emailed to SCV Water.

Items Needed to Apply

• Completed Ratepayer Assistance Program application
• Priority group documentation (if applicable)
• CARE program documentation - ​​A current bill or letter from So. Cal Edison or So. Cal Gas showing CARE Program enrollment.

NOTE: Documents required to verify eligibility will ONLY be used for verification purposes and will not be retained by SCV Water.