Customer Care

Customer Care

Attention SCV Water Customers!

Starting July 1, 2024, the Customer Care department will now operate Monday through Thursday, 7:30 a.m. to 6 p.m., with Fridays closed. This schedule adjustment is designed to streamline operations, enabling us to better address your needs and provide more effective assistance during business hours.

For water outages or emergencies outside regular hours, call 661-294-0828.

Thank you for being a valued SCV Water customer! We remain dedicated to providing you with excellent service and support. Should you have any questions or require further assistance, please feel free to reach out to us. Your satisfaction is our priority.


Ratepayer Assistance Program

SCV Water has developed a pilot Ratepayer Assistance Program to help some low-income residential households stay current on their water bills.

To learn more, click on the button below and visit our program page

Ratepayer Assistance Program

 Pay My Bill

Click the button below to pay your water bill.

Pay My Bill

Locate Legacy Division

Click below to determine your legacy division, based on where you live.

Locate my Legacy Division

Customer Service Policy

Click on the button below to view our Customer Service Policy.

Customer Service Policy

Important Notices

Click on the toggles below to view important Customer Care notices:

Customer Care Options Under COVID-19 Protocol

Our Customer Care lobby has reopened to in-person traffic. See below for options for bill payment and other customer care needs.

As state and county guidelines around COVID-19 change, SCV Water remains deeply committed to the safety of our customers and employees.

Please keep in mind that state and county guidance takes precedence over federal guidelines, and we will follow any safety protocols still in effect as of that day, including masking and social distancing.

More Ways to Pay

Online bill pay Telephone payment options:

  • Customer Care lobby: 24631 Avenue Rockefeller, Valencia 91355
    • We have safety measures in place, including plexiglass dividers and a hand sanitizing station.
  • Customer Care external dropbox, available 24/7

Introducing a new way to pay!

 SCV Water has partnered with PayNearMe to provide you with the added convenience to pay your water bill with cash at a participating 7-Eleven or CVS Pharmacy. You can pay your bill anytime the store is open – even on weekends! Please check store locations for operating hours. Click this link to learn more about the new payment option, PayNearMe.

And as a friendly reminder, your water supply is safe. The COVID-19 coronavirus has no impact on the quality or supply of your tap water. We continue to operate our water system to ensure you receive reliable water service that meets all state and federal drinking water standards. 

Through it all, water is essential and we are here for you! Stay safe and healthy.

CLICK HERE: Stay up to date with SCV Water and COVID-19

Relief for Past-Due Water Bills: California Water and Wastewater Arrearage Payment Program (CALWAPP)

SCV Water has applied for and received funding from the California Water and Wastewater Arrearage Payment Program* to provide financial relief for residential and commercial customers with eligible past-due water bills.

ELIGIBILITY. Funding for residential and commercial customers with unpaid water bill debt that was incurred for services rendered between March 4, 2020 and June 15, 2021, has been posted to customer accounts. All eligible customers were mailed a letter informing them of the amount of the relief funding, remaining past-due balance, and instructions on how to establish a payment plan.

MANAGE YOUR ACCOUNT. SCV Water’s late fees and shut-offs have resumed. To avoid shut-off for non-payment, please call the SCV Water Customer Care team at 661-294-0828 to set up a payment plan.

* The California Water and Wastewater Arrearage Payment Program is funded through the American Rescue Plan Act (ARPA) of 2021 and administered by the State Water Resources Control Board. 

Late Fees and Shut-offs Have Resumed

Late fees and water service shut-offs for non-payment have resumed. We strongly recommend customers who have fallen behind on their water bills to settle past due bills and/or set up payment plans to avoid shut-off. We’re standing by to help – please call Customer Care at 661-294-0828. An on-site dropbox and phone payment line are available 24/7 at 844-350-4354. Visit our office or pay online.

# of Annual Residential Disconnections for Nonpayment

Disconnection of Water Service Data (SB998)
Below is information on SCV Water’s service disconnections pursuant to Section 116918 of the California Water Shutoff Protection Plan (Senate Bill 998). The code requires that an urban and community water system shall report the number of annual discontinuations of residential services for inability to pay on the urban and community water systems internet website.

Note: Due to the coronavirus pandemic, SCV Water paused disconnections for non-payment from March 2020 through April 21, 2022.

Reporting Period

Number of Residential
Disconnections for Nonpayment

2020 0
2021 0
2022 2,915
2023 2,539


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