Strategic Plan
Strategic Plan
SCV Water Five-Year Strategic Plan: Shaping the Future of Water Management in the SCV
The Board and staff of SCV Water created this 5-Year Strategic Plan to guide the Agency in the coming years. The Strategic Plan supports the Board’s vision to provide exemplary water management for a high quality of life in the Santa Clarita Valley.
We will accomplish this vision by fulfilling the mission of SCV Water: Providing responsible water stewardship to ensure the Santa Clarita Valley has reliable supplies of high-quality water at a reasonable cost.
Strategic Plan Goals
GOAL A | Exceptional Customer Service and Stakeholder Engagement
Advocate and maintain a high level of customer and community satisfaction through policies, programs and contacts.
GOAL E | Financial Resiliency
Maintain a long-range, transparent, stable and well-planned financial condition, resulting in current and future water users receiving fair and equitable rates and charges.
GOAL B | Reliable Infrastructure
Implement, operate and maintain water infrastructure to ensure sustainable water service provision.
GOAL F | High Performance Team
Attract and retain quality staff members and grow a culture of continuous improvement that fosters SCV Water’s values.
GOAL C | Sustainable Water Supply and Resources
Implement programs to ensure the service area has reliable water and supporting resources.
GOAL G | Environmental Stewardship
Achieve environmental compliance and strive for sustainable policies, projects and practices.
GOAL D | High-Quality Water
Protect the quality of our water supplies and ensure our drinking water is in compliance with all water quality requirements.
GOAL H | Safe and Secure Workplace
Maintain the safety of employees and secure the Agency’s physical and cyber resources.
Water Matters
Charting the Course: SCV Water's 5-Year Strategic Plan
Discover how SCV Water’s Strategic Plan will shape the future of water management in the SCV. During this hour-long webinar, attendees will hear from SCV Water’s leadership team about the following topics:
- Overview of SCV Water's 5-Year Strategic Plan, and its strategic goals and objectives
- Insight into how the strategic plan will guide SCV Water in the coming years
- Opportunities for community involvement and engagement in achieving the mission
- Informational Q&A
Community Input and Involvement
Learn More or Leave a Comment
Please leave your feedback on the 2024-28 Strategic Plan using the form below. Feedback will be shared with SCV Water leadership and the Board of Directors to further inform the Plan during its implementation.
Previous Strategic Plan
With the transition to SCV Water effective on January 1, 2018, the Board of Directors undertook a new strategic plan process. What follows below is the agency’s Board adopted 5-year Strategic Plan.
